What if I’m not the original purchaser?
Tickets can only be offered for resale by the original purchaser of the tickets. If you are a ticket holder and wish to offer your ticket for resale, you will need to arrange the resale of your ticket with the original purchaser of the tickets whose INTIX account was used for the purchase.
I put my ticket up for resale, how do I know if it's been sold?
You can check the status of your tickets offered for resale by logging in to your INTIX account, and viewing your tickets.
You will be notified via email once your ticket has been resold and purchased by another customer. You will also receive a refund notification via email, however, the funds may take 3 business days to appear on your credit card statement used for the purchase.
Can I nominate a friend to purchase my unwanted ticket?
Sellers cannot nominate a preferred purchaser. Returned tickets go into a general 'pool' available for purchase by other, unknown persons.
Why can't I sell my tickets anywhere, like on Viagogo, eBay or Gumtree?
Your ticket has your name and date of birth on it, which means it is strictly non-transferable to another person. Any ticket sold by any means other than FIELD DAY 2019 Official Resale Facility will be invalid for use as the name of the ticket holder will not match the INTIX database. Tickets resold, or offered for resale, in an unauthorised manner may result in all tickets in the order being cancelled without refund, along with all ticket holders being refused entry to the venue. This includes tickets offered for resale via online sites such as Viagogo, eBay or Gumtree.
When do I get my money back?
Refunds are not guaranteed and you will only get your money back if your ticket is purchased by another fan. Until they are re-sold, the tickets remain your property and no funds are owed to you. If your ticket gets purchased by another fan, we will refund the original ticket price (less booking fees) to the original credit card used to purchase.
What if my credit card has expired or been cancelled since the original purchase?
If your credit card has been cancelled or expired since you originally purchased the tickets you will receive an email asking you to contact INTIX Ticket Support. Ticket Support will ask for your bank details and will arrange a manual refund into your bank account. This can take up to 2 weeks for the refund to be processed.
Can I sell the tickets at a discount if I want to make sure they sell?
No. Tickets are only offered for resale at face value.